Refund Policy — Nova HQ
Last updated: October 23, 2026
This policy covers paid Nova subscriptions — Pro ($3.99/month per app) and Nova All-Access ($10.99/month) — sold on this site and across the Nova apps. Subscriptions are billed through Paddle, our merchant of record.
The free trial comes first
Every paid plan starts with a 3-day free trial. If you cancel during the trial, you are never charged, and there is nothing to refund.
Cancel anytime
You can cancel whenever you like — use the link in your Paddle receipt email, or email us and we will cancel it for you. Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for. Cancelling on its own does not refund the current period.
Refund requests
If something went wrong, email paulgeller39@gmail.com from the email address you used at checkout and tell us the product and the charge date. We review every request case-by-case, and refunds are always honored wherever consumer law requires them — for example duplicate charges, charges made in error, or a paid service that was materially unavailable. Approved refunds are returned through Paddle to your original payment method, typically within 5–10 business days depending on your bank.
Crypto payments
Subscriptions paid in cryptocurrency directly are activated manually and cannot be reversed on-chain. Refund requests for crypto-paid subscriptions are reviewed case-by-case under the same standard above; if approved, the refund is sent in the same asset to the address that paid.
App-store purchases
Subscriptions purchased inside an Android app are billed by Google Play, not Paddle. Those follow Google Play's own refund policy and are requested through Google Play.
Contact
Refund questions: paulgeller39@gmail.com. See also our Terms of Service.